FAQ’S
Where is the Bur Oak located?
The Bur Oak is located at 2262 Winnebago St, Madison, WI. For directions, click here.
How can I get tickets to a Bur Oak show?
You can purchase tickets for Bur Oak shows online by clicking the TICKETS icon on any show page on our site to be taken to the Seetickets site. You can also purchase tickets for all The Bur Oak shows with NO SERVICE FEES at our box office which is open every day we have a ticketed show (not a free event) at the specified door time. Please check our website prior to coming in. Again, box office is only open on ticketed show nights. We accept both cash and credit (no fees for either). If tickets do not sell out in advance, they will be sold at the door on the night of the show.
We encourage you to select the PRINT-AT-HOME Ticket option, as there is NO FEE. WILL CALL orders require that the name of the order matches your photo ID at pickup. Wisconsin Sales Tax will apply on all sales.
Please do no buy tickets from facebook, craigslist or any other social media outlets. They are usually fake and you will get scammed. It seems to happen for all of our sold out shows. We will not be able to help you get your money back.
If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Etix or Purple Pass. If a show is being moved you will be given the option to refund once the new date is announced. Please note openers are always subject to change.
Do you sell gift cards?
Absolutely. They can be purchased online right here at this site!
Is there re-entry?
We do our best on re-entry but for busy shows we may restrict re-entry for safety and operational reasons. Please make plans to stay in the venue once you arrive. There is an outdoor smoking area for those of you who are of age and choose to ignore the overwhelming scientific evidence that it’s probably not the healthiest decision.
Does The Bur Oak have disabled seating?
The venue and restrooms are all fully accessible. There are no designated disabled seats, but we will accommodate to the best of our ability. Please email info@theburoakmadison.com to make arrangements prior to the show.
For any guest with a disability who purchases a ticket for a show and who will attend the show with the guest’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket and a chair will be provided for seating next to the guest. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest’s ticket and should be made by The Bur Oak directly at info@theburoakmadison.com.
What are my payment options in the venue?
We accept most forms of payment. Cash, American Express, MasterCard and Visa. There is an ATM on site if needed. If tickets do not sell out in advance, they will be sold at the door on the night of the show.
How old do I have to be to get into the club?
The Bur Oak is a 21+ venue. Persons under this age limit are allowed in the accompaniment of a parent or guardian. Security is present at every show to verify your age.
I’ve never been to The Bur Oak before, do I get a seat or is it general admission?
The Bur Oak is a general admission venue. Some shows are fully seated and some are Standing Room Only. You can tell by looking at the show listing on our website. Please note, all seating is first come first served.
My friend and I just started a band, how can I book us a show?
Please use the show booking page on the website and submit the information about you or your band. Please share as many details as possible about your touring or show history in Madison or elsewhere. Please allow a couple weeks for a response. We do look for some show history prior to booking a show. If this would be your first show ever, we are likely not the right room for you.
Can you tell me exactly what time every band will take the stage, how long they will play for and what time the show will end? I am a person who needs to know well in advance what I’m doing with every second of my life.
In short, not really. For those of you who have never been to a live music event, here are some tips for estimating times from your seasoned Bur Oak show veterans: We always list the door time (i.e. when we’ll open the front door) and start time (i.e. when the first band will start playing) on our website and on your ticket itself. The length of an artist’s set length can vary. On average (again, this is an average) each opening band is allotted 30-45 minutes. Look at the show listing on this website to determine how many bands are playing the show (we promise, we list all the bands, in correct order on our website, Facebook, etc.), and using the preceding information, you should be able to estimate about what time each band is playing. The band on top of the website listing will be the band playing last. Please keep in mind that our team does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Enjoy yourself!
Do you serve alcohol?
You betcha! We serve both local and national brands of beer and spirits on draft, bottle and in a can. We also have plenty of H20 and soft drinks.
Do you serve food?
No, we currently do not have any hot food for sale at the venue. Please patronize local restaurants prior to visiting us.
Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street team members and folks to flyer. We can also offer you free admission if you were on any of the past Wisconsin Badger National Championship rosters.
Can I bring my camera?
Unless an artist requests otherwise, regular digital point & shoot cameras and smartphones are generally fine but absolutely no SLR, detachable lens, or professional type cameras or video recording devices are allowed without prior permission from the venue and band. Keep in mind that even if cameras are permitted, NO FLASHES ARE ALLOWED. Oh yeah, if you are good at taking pictures, please send us copies! We like that lots!
Do you have a coat check?
During the winter, we will have a small coat rack available.
Puis-je fumer dans le club?
Sorry, there is no smoking in The Bur Oak (this means you too, vapers). However, there is a deck out the side door where you can do so.
Where do I park?
The Bur Oak has a small first come first served parking lot adjacent to the venue. The majority of our guests will need to park on the street in the neighborhood. Please be courteous to our neighbors by not being rowdy and loud on your way home.
Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please see the private events page for more information.
Other Rules and FAQs:
No fliers, stickers, handbills please.
If you lose an item at a show, please call the venue during show hours. (N.B. We cannot service lost items via email.)
All shows are general admission.
All bags are subject to search.
No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
You must show proof of age by government-issued photo ID to be served at the bar.
Still didn’t answer your question? Contact us.